IMPORTANT NOTE: The below instructions are for orders which were placed after 8th September 2023. If you're trying to return a product which was ordered on or before 8th September 2023; it will have different instructions and needs to be sent to a different address for processing. Please head here for further help: How do I return my item?
To return items ordered from Studio; all items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return. For yours and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.
- Securely repack your items, and include a completed returns form inside your parcel. You can find the returns form attached to this article.
- On the outside of your parcel, address your return to the correct returns address.
- Items that were shipped from a Brand Partner: Check Returns - Bought from a brand partner for the returns address & instructions - This information should've also been included inside your parcel.
- Items that were shipped from our warehouse: Address your parcel to-
Brook Park East,
- Send your parcel pack using your preferred carrier or postal service - please note, postage will be payable. We do not offer a free returns service for unwanted items.
- For peace of mind, we encourage you to keep a receipt as proof of your return.
Please allow 14 days from the date of return for this to be credited back to your original payment method.(77.6 KB)
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