ReturnsReturns Instructions (Before 9th Sep 2023)
IMPORTANT NOTE: The below instructions are for orders which were placed on or before 8th September 2023. If you're trying to return a product which was ordered after 8th September 2023; it will have different instructions and needs to be sent to a different address for processing. Please head here for further help: How do I return my item?
We hope you are satisfied with all your purchases from us. However, if you find an item is not quite right for you, or is no longer required, please follow these instructions for each parcel.
You can return your items to us within 30 days from the date of delivery.
Before doing so, please check:
- Your item is eligible to be returned and within our return's time frame (see - Returns T's & C's)
- Your item is unused, in its original packaging, and in the original condition
Please complete the Goods Return Form and pop it inside the parcel (see - I need help with the Goods Return Form )
Check the size of your parcel, as this will help you understand your returns options. For help measuring your parcel see - How big is my parcel?
Your return options:
For Evri services, check here for the nearest location to you, this will also indicate if they can print the returns label for you.
How to arrange your return:
Click here to arrange your return via Evri, this service costs £2.50 to £3.49 per parcel.
Note: Please stick the returns label on the outside of your parcel. For returns arranged via Evri, this will be the label you print in the ParcelShop, or the one you print at home. For post office returns, it will be the label found on a Parcel Contents Note.
For really big or heavy parcels, (think large furniture and appliances), please contact our Customer Services team and they will be able to advise you further.
For peace of mind, we encourage you to keep your receipt as proof of your return.
Please allow 14 days from day of collection for this to be credited back to the original payment method.
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