When returning an item to us, it will take up to 14 days from the date of return to be received back and processed.
Assuming there are no issues with your item when it's inspected, we'll then refund the item to you. The refund process will depend on the type of account you have with us:
If you pay in full during checkout - the item will be refunded back to your original payment card automatically. This can take up to 7 days to reach your bank account.
If you have a Studio Pay credit account - the item will be credited from your account balance.
We'll also send you a confirmation email when the credit or refund is processed.
Important note - For further support on claiming refunds from your Studio Pay credit account, please see the 'Financial Services' help information.
