Looking to make your gift personal? Here's a few Terms & Conditions you need to know first!
- We won't refund personalised products unless damaged or faulty*
- We will not print anything offensive, whether that's an image, photo or text
- You must own copyright on images that you send for personalisation
Here's a little more information
*As personalised products are tailored specifically for you, we cannot issue a refund or cancel your item once the order has been processed, unless the product has developed a fault within a reasonable time since delivery or has been delivered damaged.
When placing your order, always double check the spelling and accuracy of any personalised products on screen, as you will not be entitled to a refund if the product contains a misspelling that you are responsible for.
If your order contains content (whether that be text or imagery) which is: threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, contains profanity, in breach of confidence or in breach of privacy; we have the right to not produce or despatch your product, and to charge an administration fee of £10.00 if the images or text you have requested are in breach of these conditions.
Images of products shown may not be exact, quality of results may vary. An example of this is the type of personalisation -where product photography could show embroidery, but the item received could be personalised using iron on printing.
We will endeavour to check the quality of digital images sent to us before goods are produced. However, we will not be liable for poor reproduction quality resulting from poor quality digital images. We cannot improve the quality of the images you send in.
Personalisation is performed in-house and by trusted third party suppliers based in the UK. A list is available upon request.
You must only send us digital images which you own or have express permission to use. We will not be held responsible for any copyright infringement by the customer (you).
You retain all intellectual property rights and copyright for any digital images you send to us.
Once the image and/ or text has been used for the purpose of personalising your goods, the image/ text will be deleted. Neither us nor our trusted third party store a copy.
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