IMPORTANT NOTE: The below instructions are for orders which were placed on or before 8th September 2023. If you're trying to return a product which was ordered after 8th September 2023; it will have different instructions and needs to be sent to a different address for processing. Please head here for further help: How do I return my item?
A Parcel Contents Note is a piece of paper that you'll receive in some of our parcels. It'll show you the item and parcel details for your order, so you know what to expect.
Just so you know, every now and again we may need to split your order up on to more than one Parcel Content Note this ensures we can avoid delays getting your order to you.
If you're needing some information from the Parcel Contents Note (such as the Parcel Contents Note / PCN Number), you'll also be able to find this information online when you login to the My Account area of our website where you can check out your order history and parcel details.
