Getting StartedApp FAQ's (Studio)
Why should I use the Studio app?
Do I need a Studio account to use the app?
What should I do if I'm experiencing technical issues when using the app?
Can I use the app on my tablet?
I'm trying to use the app, but it keeps signing me out
I'm having trouble logging into the app
Is the app secure?
Questions and Answers
We've designed our app to offer the same Studio shopping experience, but BETTER. You can easily browse, shop and purchase our extensive range of products, as well as accessing and managing your account using your mobile phone. We'll also send you notifications to keep you up to date on all of our offers and promotions, so you never miss out.
As long as you have security enabled on your phone, you'll only need to sign in to the app once and you'll stay signed in, so you can just tap and shop straight away with no fuss! All your account information is updated in real-time, so everything should be up to date. However, if you keep the app open for quite a while, make sure you refresh occasionally to make sure information stays current.
We know it isn't great selecting an item to then see that it's out of stock, so we make sure out of stock items aren't presented to you when using the app. Most of our products are available through the app, apart from warranties for electrical items (which are coming soon!).
Nope, anyone can download the app and browse our products; however, you'll need to sign up to place an order.
- If you're new to Studio - don't worry, you can set up a new account when placing your first order in the app!
- If you've already got an online account with Studio - you can login on the app with your usual details.
- However, if you've got an account with Studio, but don't yet have an online account - you'll need to head to studio.co.uk first to register for an online account (on the login page you'll just need to follow the 'Register your account' instructions). Once you have some login details, you can then start using the app.
Our app is supported on the following platforms:
- iOS 11 onwards (iPhone)
- Android 9.0 (Pie) & 8.0 (Oreo)
If you're having trouble using the app, please check that you're using the most up-to-date version of the app.
If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.
If the problem persists, please get in touch with our Customers Services team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. You may be asked to provide any screenshots, to help our team identify the issue faster.
To get the best experience the app is best used on Android and Apple smartphones.
If you'd prefer to use a tablet device for shopping and managing your Studio account - we'd recommend you log on to studio.co.uk for the best tablet experience.
In order to stay signed in, you'll need to register the app with your phone, either via your passcode or with your fingerprint or face ID. Once you've done this, you'll be able to use this to sign in quickly and easily. It will also stop signing your out and closing down the app.
From the login page select the Forgotten Password option, then follow the steps to reset your password.
If you've tried this and it doesn't seem to have solved the issue, please check the following help article - I'm having trouble signing into my account online
Don't worry, the app is super safe. Information is encrypted (made anonymous) in each transaction, and no personal information is stored on your mobile phone. As you'll probably know, you can store your login details for any apps installed on your device - if you choose to do this, anyone with access to your device can log in to your account.
Even though we all love being online, security can be scary - so here's a quick rundown on how we keep you safe on our app:
If you have a passcode lock on your phone (for example, a password, pattern, fingerprint or face recognition) you'll remain logged in on the app unless you choose to log out making it a much more simple process when accessing your account as you won't need to log in each time.
However, if you don't have a passcode lock or biometric security enabled on your phone, you'll need to log in to the app every time you use it, and any saved data (like your wish list) will be erased when you leave the app. This is to protect your security and prevent anyone else accessing your account.
Basically, we want you to know you're secure with Studio!
If you do suspect someone else might have accessed your Studio Pay credit account and placed an order, or changed your personal details, please get in touch with the financial services team for help. You can find their contact details in the 'Financial Services' area of this help centre.
Did you find it helpful?Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
- Getting Started