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Returns
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Returns FAQ's
Returns FAQ'sHow big is my parcel?
Knowing how we define our parcel sizes will help you understand how the parcels are delivered. You'll also need to know this information when arranging your own return. Our parcel sizes are defined as follows:
Small and Light
Think clothing and small gifts. These parcels are easy to handle and aren't too heavy, some of them are even sent in a small bag- making them a great fit for parcel lockers when arranging a return!
To check if your parcel is small and light, you'll need to measure your parcel to see if it matches these three requirements:
- The parcel weight is less than 15kg
- The longest side of the parcel is less than 66cm
- Measuring each side of the parcel, the sizes are less than 66cm (length)x 41cm x 38cm (sides)
Standard and Light
Think clothing, gifts and maybe some small toys. These parcels are also easy to handle, and aren't too heavy - these parcels are usually sent by your usual day-to-day delivery drivers and fit easily in a car.
To check if your parcel is standard and light, you'll need to measure your parcel to see if it matches these three requirements:
- The parcel weight is less than 15kg
- The longest side of the parcel is less than 120cm
- When measuring the size of the parcel, the combined length & circumference is less than 225cm (see the below image for an example)
Unusually long or unusually heavy
As a quick reference, most unusually long or unusually heavy parcels will have L&L-PNET on the parcels address label.
Alternatively, if you need to measure your parcel, the size details for unusually long or unusually heavy parcels are below:
- Weight is between 15Kg and 31.5Kg
- Maximum Length up to 180cm
- Maximum Girth up to 240cm or Combined length plus girth up to 420cm
Really big or heavy
Anything exceeding the above. These deliveries and returns are normally handled by a specialist 2-person delivery partner.
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Returns FAQ's