IMPORTANT NOTE: The below Terms are for orders which were placed on or before 8th September 2023. For our updated terms please see Delivery and Returns
Got a question about deliveries? We're here to help! Take a look at our handy Terms & Conditions for loads of information on delivery costs, exceptions and more...
Basically...
Standard UK Delivery costs £4.99 and takes 3-7 days
Certain postcodes including NI & Highlands cost £5.99 per order for Standard Delivery
The Isle of Man, Scilly and The Channel Islands costs £7.50 per order for Standard Delivery
Personalised goods are delivered within 5-10 days
Items with a Larger Items symbol have a single delivery charge of £19.99 - this charge covers all other items in your order
Delivery of Larger Items is organised in advance
We currently don't deliver Larger Items (and a range of other items) to The Channel Islands
Standard Delivery
When using standard delivery (excluding personalised goods), you should receive your goods within 3-7 days from the date you place your order. However, if you want that personal touch, personalised goods will be with you in 5-10 days.
Please note, some products will take longer than 7 days to be delivered - these instances are highlighted next to the relevant goods on the catalogue page or the product details page on the site. This is subject to stock availability.
Your orders will be delivered to the address of the account holder (including a safe place or a neighbour) unless an alternative delivery address is specified. If you would like your goods to be sent to a different address, please ensure that you complete the 'Delivery Address' section (including full postcode) on your order form, provide the details to the operator if ordering by telephone or amend the relevant section when ordering online (please note this does not apply to a new customer's initial order).
Delivery Costs
If you live in mainland UK, delivery will be charged at a fixed rate of £4.99 per order unless specified (please see below for exceptions).
Delivery Exceptions
Northern Ireland & the following postcodes - £5.99 per order
HS1-9
IV2-28, 30-32, 36, 40-56, 63
KA27-28
KW1-17
PA20-38, 41-49, 60-78, 80
ZE1-3
PH17-26, 30-44
Other Areas - £7.50 per order
The Isle of Man and The Isles of Scilly and the Channel Islands.
Larger Items
Orders containing items with the Larger Item symbol will only incur a single delivery charge of £19.99. Even if there's more than one item in your order, you only pay one charge - no other delivery charge will be made. For example; if your order contains two large items and three standard items, you only pay £19.99.
Please note, we do not deliver any larger items to the Channel Islands, and some cannot be delivered to Northern Ireland, these are indicated on the relevant page.
Direct Dispatch
Some of our items are Direct Dispatch, which means they are sent direct from the supplier (you will see this message at the bottom of product pages).
If your item is Direct Dispatch, please allow 10 days for delivery (For items such as suites and pre-orders, please refer to the Product Details Page for more information).
