IMPORTANT NOTE: The below Terms are for orders which were placed on or before 8th September 2023. For our updated terms please see Delivery and Returns
Cancelling an Order
Basically...
If you need to cancel an order
You have a 14-day cancellation period from the date your items are delivered to cancel and send them back, without paying a fee
Pre-delivery: We'll try to cancel the items for you - or if this is not possible, the items would need to be returned to us once delivered.
You pay the postage fee to deliver goods back to us
If you have used or damaged the item, we may deduct value from your refund
Regretting an order? Here's our current policy.
You may cancel your order for whatever reason within the 14-day cancellation period from the date of delivery ("cancellation period"). The cancellation period will expire 14 days after you have received all the goods in your order. You must post the goods back to us at your expense.
Please note, you cannot cancel personalised products as they are tailored specifically for you.
We will credit all items received from you, and if you return your full order we will also credit the delivery cost.
We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the credit using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.
We may hold reimbursement until we have received the goods back, or you have supplied evidence of having sent the goods back, whichever is the earliest. You are advised to keep your proof of postage (from the Post Office) or a receipt (from the courier). Please fill in a Goods Return Form and pop it in your parcel.
Studio Returns Department Henry Street Church, Accrington BB5 4EL
Alternatively for larger goods (for example, home appliances or furniture), please contact us and we will arrange collection for you. If we accept your return, we pay for the collection.
